RequiDex Limited is committed to protecting your personal data and respecting your privacy.
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This policy sets out the basis on which we will process any personal data we collect from you or that you provide to us when you visit our website at https://requidex.co.uk. This website is not intended for children, and we do not knowingly collect data relating to children.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

Important Information and Who We Are

RequiDex Limited is the controller and is responsible for your personal data (collectively referred to as "Company", "we", "us" or "our" in this policy).

1. Contact Details
We have appointed a data privacy manager. If you have any questions about this privacy policy, please contact them using the details below:

‍RequiDex Limited
Hafod Wen
Llanddona
Beaumaris LL58 8UU
United Kingdom
Email: support@requidex.co.uk

‍You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues.

2. Changes to the Privacy Policy and Your Duty to Inform Us of Changes
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We keep our privacy policy under regular review. This version was last updated on 30 January 2024. It may change, and if it does, these changes will be posted on this page. The new policy may be displayed on-screen, and you may be required to read and accept the changes to continue your use of the website.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

3. Third-Party Links
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This website may contain links to and from the websites of our partner networks, advertisers, and affiliates. Please note that these websites and any services that may be accessible through them have their own privacy policies, and we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these third-party websites or services, such as contact and location data. Please check these policies before you submit any personal data to these third-party websites or use their services.

The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

- Identity Data: First name, last name, and any other identifiers (such as social media handle) that you provide via our website forms, chat, social media, or when you contact us.
- Contact Data: Address, email address, and telephone numbers.
- Device Data: Includes type of computer, tablet, or mobile device, a unique device identifier (e.g., IMEI number, MAC address, IP address), mobile network information, operating system, browser type, time zone setting, and other technology on devices used to access the website.
- Content Data: Any content you provide, e.g., via our chatbot.
- Usage Data: Includes details of website use, traffic data, and communication logs.
- Marketing and Communications Data: Preferences in receiving marketing from us and our third parties, and communication preferences.
- Location Data: Includes your current location disclosed by GPS technology.
- Profile Data: Includes interests, preferences, feedback, and survey responses.We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data is not considered personal data as it does not directly or indirectly reveal your identity.

5. Special Categories of Personal Data

Under data protection law, there are Special Categories of Personal Data, including details about race, ethnicity, religious beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic, and biometric data.

We do not collect any Special Categories of Personal Data or any information about criminal convictions and offenses from our website visitors.

6. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including:
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‍Information You Provide: Through website forms, correspondence, email, chat, phone, or social media.
‍Information Collected Automatically: As you browse our website, including Device and Usage Data, collected using cookies and similar technologies. See our Cookie Policy for details.
‍Information from Third-Party Sources: Data from analytics providers like Google, Zoho, and LinkedIn, and cookie software providers such as WebToffee.

7. How We Use Your Personal Data

We will only use your personal data when the law allows us to do so. Most commonly, we will use your personal data in the following circumstances:
- Where you have consented before processing.
- Where we need to perform a contract we are about to enter or have entered with you.
- Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.

You have the right to withdraw consent at any time by contacting us.

10. Marketing

We may use your Identity, Contact, Device, Usage, and Profile Data to determine services and marketing offers that may be relevant to you.

You will receive marketing communications from us if you have requested information or purchased services from us and have not opted out.

You can opt out of marketing messages at any time by following unsubscribe links in emails or contacting us.

11. Disclosures of Your Personal Data

With your consent, we may share your personal data with:
- Third-party service providers (e.g., AWS, Google, Zoho, Slack).
- Professional advisers (e.g., lawyers, auditors, insurers).
- HM Revenue & Customs and other regulatory authorities.
- Potential buyers in case of business mergers or acquisitions.

12. International Transfers
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Some third parties we work with are based outside the UK. When transferring your personal data outside the UK, we ensure adequate protection through mechanisms approved by the UK regulator.

13. Data Security

We have implemented security measures to prevent unauthorized access, use, or disclosure of your personal data. Access is restricted to employees, agents, and third parties who require it for business purposes.

14. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory compliance.You may request data deletion at any time.

15. Your Legal Rights

Under data protection laws, you have the following rights regarding your personal data:
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- Request access ("data subject access request").
- Request correction of incorrect or incomplete data.
- Request erasure where there is no lawful reason to retain data.
- Object to processing where data is used for marketing.
- Request restriction of processing.
- Request data portability for transfer to another party.
- Withdraw consent at any time where consent is the basis for processing.

You can exercise these rights by contacting us.